NetHosting Policies

Refunds

NetHosting issues refunds for services you have paid for but have not been rendered under the terms of your contract. If you've paid for services you've never received, you're eligible for a refund if:

• the appropriate notice of cancellation is given;
• services fees are not more than a period of six months in arrears; or
• no term remains unfulfilled in the contract

Notice of a request for a refund must be sent via email to billing@nethosting.com, fax, U.S. mail, or hand-delivered note. The notice must contain the customer's user ID. Refunds may not be requested over the phone.

Summary
You may be eligible for a refund only if you've paid for services not rendered under the terms of your contract, if proper notice of cancellation is given, and if no Term remains unfulfilled on the contract. NetHosting will not refund service fees more than a period of six months in arrears under any circumstances. Notice must contain customer ID and must be delivered via email, fax, mail, or in-person.

Your Consent
By using NetHosting's services, you consent to our Refunds Policy and agree to the terms detailed above. If any changes are made to our Refunds Policy, we will post those changes on this page so you are always aware of all refund requirements.

Concerns and Comments
Questions or concerns about our policies and SLA?

• Privacy Policy
• Refunds
• Cancellations
• Acceptable Use Policy
• Service Level Agreement

Email or call us at service@nethosting.com or toll-free at 1-888-504-4678.
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