FAQ: Windows Core - Billing

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Can I pay monthly/quarterly/annually?

Absolutely!  You have the choice of how often you would like to be billed. With the monthly billing option, your credit card will be billed on the first of each month as appropriate. Many of our accounts offer special incentives for paying in advance, or for automatic billing. Please contact our sales representatives for more information.

Can I view my bill/statement online?

Yes, you can see your statement in the customer interface of this website. Just login at the top of the page.

How do I update my Credit Card?

When you log-in to your customer account, there is an option under the "Customer Info" tab.  You can edit and make changes to your credit card through the "Payment Methods" option. You may also update what credit card you would like us to charge for your primary payment.

What day of the month will my card be charged?

The date that you sign up for services will be the date that your credit card is processed.  If you sign up on the 5th, your card will run on the 5th of every month.

What happens if my card is declined?

If your credit card is declined, your invoice will be set to "Review" status.  When your account is in this status, the automated system will inactivate your account until the credit card is updated.

Will I get a refund when I cancel?

Depending on what term you agreed to, you will be required to make payments until the term expires.  For example, if you have agreed to a Month-to-Month term, you are required to pay until the month's end.  If you have agreed to a yearly term, you are required to pay until the year's end.  For additional questions, please refer to our Refunds policy.

Will I receive an invoice?

A statement will be sent each month reflecting the charges and payments we have received.  However, there will not be an invoice sent.