On Wednesday, April 16, 2014, hosting providers BlueHost, HostGator, HostMonster, and other subsidiaries of the Endurance International Group experienced downtime, affecting thousands of customer websites and resulting in loss of revenue for many of them. NetHosting is offering to help these affected customers make a free, smooth migration to stable shared hosting environments.
Customers have flocked to Twitter and Facebook to voice their concerns as BlueHost was also unable to communicate with their clients through their regular phone and website chat systems.
The problem began around noon on Wednesday, but lasted through the night and into Thursday for many customers. BlueHost, HostGator, and HostMonster reported that their NetOps team worked on solving the issue all night. Around 2 am, it was announced that the issue was caused by “a bug in the firmware utilized in our vendor’s hardware.”
The team is currently working on releasing a patch to “fix the undocumented bug,” though “there will likely be some performance inconsistencies as this update continues to propagate.” Many of Endurance International Group’s customers are tolerating performance inconsistencies, but many others are still unable to access their websites. Some customers are reporting the loss of thousands of dollars in anticipated revenue.
Unhappy customers are tweeting that this is not the first time they have experienced major issues with BlueHost, HostGator, and HostMonster. Fibernet Corp reported a similar extended downtime by Endurance International Group in August 2013.
@bluehost And I’m still down at OVER 18 HOURS of downtime! – That’s just from today, not including the other blackouts throughout the year!
— ClosetSamples (@ashybaby87) April 17, 2014
Unfortunately, many dissatisfied customers are unaware that Endurance International Group owns many different hosting brands; a customer that switches from BlueHost to HostGator will experience the same issues on top of the added hassle of converting to another hosting provider.
Outside sources have noticed that this week’s issues, as well as many over the past few months, have originated from Endurance International Group’s Provo, Utah data center. “These lengthy outages are becoming too common for some customers, after a massive outage in the same Provo data center took down sites for hours on New Year’s Eve,” reports DataCenterKnowledge.com.
NetHosting’s data center located in Orem, Utah, has endured extended power outages, flooding, and lightning strikes to our building without affecting the data center or NetHosting customers. This is thanks not only to our backup power generators, but also to the other redundancies we have in place for such occasions. Utah County is a low-risk area, due to a low liquefaction and flooding rating, and emergency services close by.