FAQ
 

What is web hosting?

When you build a website and save it to your computer, no one else can access it. In order to have it publicly available, you need to rent space on a server from a hosting company. They connect your site to the internet, allowing anyone to access it.

What is a server?

The Internet is comprised of computers that share and deliver information with each other. These computers are called servers. In other words, we host your website on one of our servers, and that server makes your site available to the servers around the world that comprise the Internet. You can either rent out a piece of a server (shared hosting), rent an entire server to yourself (dedicated hosting), or rent a piece of a server in a virtualized environment that mimics a dedicated server (VPS hosting).

What is cPanel for?

cPanel is a control panel that allows you to manage your hosting accounts in a very simple, easy-to-use way. With cPanel, you can access site files, check statistics, use FTP, create new email accounts, install WordPress and other applications, and create site backups.

How do I access cPanel?

To log in, type your domain into your Internet browser and add /cpanel at the end. If you’ve recently signed up, your domain may not have propagated yet – in that case, type in the IP address you received in your Welcome Letter, followed by :2082.

Your Welcome Letter also contains your default login and password. If you’re unable to find your Welcome Letter, please contact Support.

How do I upload files to cPanel?

  1. Log in to your cPanel.
  2. Click on “file manager.”
  3. Click the public_html folder, or appropriate file.
  4. Click upload in the upper right of the screen.

How do I learn all the other cool stuff about cPanel?

You check out their awesome tutorials! If you’re getting into the website game, it’ll be well worth it to learn cPanel inside and out.

Which type of hosting do I need?

We sell 4 different types of hosting: Shared, Windows, VPS, and Dedicated. If you have a simple website idea (like a blog or small eCommerce site), shared hosting is probably the best and cheapest solution. You share a server with other site owners, but the resources are enough for most sites.

When you need a more robust solution, the next step up is a Virtual Private Server, or VPS. It can accommodate more traffic and lets you have a bit more customization (such as choosing your OS). If that’s still not enough, your own dedicated server provides the most customization, most security (you’re not sharing), and most bandwidth.

If you’re not sure if you need Windows hosting, don’t get it. It’s mostly for developers who want to run Windows applications.

How do I set up WordPress?

Log into cPanel, scroll down to “Software and Services,” click on “Installatron Applications Installer,” select WordPress and install!

Why does it say my website isn’t secure?

In order to have a secure website, you need to purchase an SSL Certificate. You can read more about them HERE.

How can I get coding and design help for my site?

In order to stick to what we know best, we focus on hosting your site and keeping it secure. For coding and design help, visit our Preferred Web Design Partners page.

How long does it take for DNS changes to propagate?

Anywhere from 30 minutes to 2 days (on rare occasions).

How do I access my customer admin?

Upon signup, we created an account for you and set your password and username. For security purposes we don’t email you this information, but you can still retrieve a forgotten password by clicking “Forgot your password?” on the Login page accessed at the top of the site. You can also contact support for help accessing your customer admin area.

In your customer admin, you can review your products, change your billing, use our tools and web resources, and more.

Can I pay monthly/quarterly/annually?

Absolutely! You have the choice of how often you would like to be billed. With the monthly billing option, your credit card will be billed on the first of each month as appropriate. Many of our accounts offer special incentives for paying in advance, or for automatic billing. Please contact our sales representatives for more information.

Can I view my bill/statement online?

Yes, you can see your statement in your customer admin. Just log in at the top of the page, then select “Billing” on the left-hand side.

How do I update my credit card?

In your customer admin, click on “Billing” on the left-hand side, and then select “Payment Methods.” You can add new cards and select your default payment methods.

Will I get a refund when I cancel?

If you cancel your hosting within 30 days, you are eligible for a full refund per our Money Back Guarantee. We will also issue refunds for services you’ve paid for but have yet to be fulfilled. You can read about our refund policy here.

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